If you need these parts, please contact us here. If the provided wrench is missing from your kit, please contact us here directly for a replacement. 32 ft Plastic Hose This part can be found on our website: Please check if the gaskets are stacked together in the package. Can I use hot water with Neo 110, 120, 180, 185? to contact us if you are having difficulty finding replacement parts for your Luxe Bidet. NEO 185 Mode Setting Knobs are available here To check if you have a 1/2” sink supply valve, please take the 1/2” end of your 15/16” Cold Water T-Adapter and place it flush against the supply valve. If you need these parts, please contact us here To start the return process, please fill out this form here. **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. What can I do? If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete this installation. The Neo 250 and 320 draw water from both your fresh cold water supply and hot water supply by connecting to the toilet tank and sink valve respectively. How do I check the status of my order? If you urgently need either of these Hot Water T-Adapters, please contact us here. To determine if a Luxe Bidet will work for your toilet, please refer to the fit charts found in the FAQ question, “Will a Luxe Bidet fit my toilet?”. This small valve is known as the Back-flow Prevention Valve. What type of bidets do you offer?View our model comparison chart. Our Customer Care team will get back to you within 24-48 hours. We carry alternative sizes for both metal and plastic Cold Water T-Adapters. The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. 1/2” x 1/4” Cold Water Hose, 15 inches If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete this installation. This part can be found on our website: If you urgently need a NEO Hot Water Cap, please contact us here. The Tushy comes with an adapter that splits the current water supply to your toilet. Both models come with the same parts and have the same function. What can I do? You will need the following alternative parts: a 3/8″ x 3/8″ x 8 mm Metal T-adapter or 1/2″ x 1/2″ x 8 mm Metal T-adapter and a 8 mm polyurethane hose with a 1/4″ nut. The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. Please bring the bidet forward and away from the toilet tank.Additionally, you can try installing our Luxe Bumpers underneath your toilet seat to elevate the seat off of the bidet. If the Hot Water Hose is leaking where it attaches to the T-Adapter, please make sure it is installed correctly. 15/16” x 15/16” x ½” Plastic T-Adapters are available here. Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. Which Luxe Bidets are ASME or CUPC certified? The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. Please measure the gap between the toilet seat and the bowl. You will need your email and Bidet ID, which can be found underneath the controls or on the bidet arm.Our Customer Care team will get back to you within 24-48 hrs. To select the softer and lower feminine wash while sitting on the toilet, turn your bidet’s mode knob all the way to the left and then turn the water pressure knob to the right to activate the nozzle. 22” Cold Water Hoses are available here. If you urgently need a Luxe Shut-off T-Adapter, please contact us here. 3/8” x 3/8” x 8mm Metal T-Adapter available here It will depend on the shape of the toilet seat. Are your bidets compatible with elongated or round toilets? Our bidets can be installed with these toilet seats. Steps outlined below: If the feminine nozzle is not hitting the target, you can try repositioning the bidet on the toilet bowl forward or back. Our Customer Care team will get back to you within 24-48 hours.You will need your email, Bidet ID, and the name of the missing parts. Our bidets are made from very strong (yet light and flexible) plastic. To cancel your order, please fill out this form here. NEO 110 Blue I didn’t receive a confirmation for my order. After finishing business on the toilet, turn the bidet on for a refreshing wash.Run the bidet until you feel clean. When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water. These parts can be found on our website: NEO 250 Water Pressure Levers area available here Can I replace the included hot water line with metal parts? The Hot Water T-Adapter is too small. The NEO 110 is a basic model with one nozzle and one dial, while the NEO 120 has an additional self-cleaning nozzle feature that rinses the nozzles in water after use. If the valve is smaller, it is a 3/8” The Neo 120, Neo 180, Neo 185 and Neo 320 have a self-cleaning nozzle feature, which allows you to automatically rinse the nozzle or nozzles of the bidet in a stream of water. The second knob present allows you to clean the wand itself. Turn the water supply valve back on This part can be found on our website: If the leak persists, the hose and/or T-Adapter may need to be replaced.If you urgently need these parts, please contact us here. The hot water t-adapter included with our bidets is 3/8″ at the top and bottom.If this is too small, we carry a larger 1/2″ t-adapter, which can be purchased from our accessories page. If this doesn’t help, you can try attaching bumpers underneath the toilet seat to alleviate some pressure on the nozzles that can be affecting the angle of the spray. When the bidet turns on and warm water is selected, the bidet draws water from both sources to mix inside of the unit to create warm water. Please click here to contact us if you are having difficulty finding replacement parts for your Luxe Bidet. (2) The Guard Gate can be reattached if the attachment sites on the bidet are fully intact (as seen in the second image). Certainly. The LuxeletE850 and LuxeletE890 are electric bidets. What can I do? If it is not, we have longer hoses available. It remains closed at all times and can manually be opened for deep cleaning. Adjustment Plates (2) If it matches, then you have a 1/2” valve. 4. Since the metal braided hose has different connections, you will also need to purchase a “Brass T-Adapter (⅜” x ⅜” x ⅜”)” in order to complete the installation. Sometimes air gets trapped in your pipes after installing the bidet. NEO 120 Mode Setting Knobs are available here Comparison Chart Toilet Types & Sizes Bio Bidet Difference. This part can be found on our website: This part can be found on our website: Luxe Bumpers are available here.If you urgently need Luxe Bumpers, please contact us here. Guard Gates are available on our website here. Please remember that the Plastic Hose can be trimmed to your desired length on the end with no nut. To reinstall the small valve, simply insert it with the “x” side facing the inside of the bidet. Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve 7/8” x 7/8” x 1/2” Metal T-Adapter Once inserted, the side with the two prongs should be facing outside. Luxe Shut-off T-Adapters are available here. You can adjust the bidet on the toilet bowl to make sure it is positioned properly for use. Yes. To find the best solution for this, please measure the gap between the toilet seat and the bowl. 16 ft Plastic Hose NEO 185 White If your toilet has a toilet tank connection, but the water line is hard / rigid instead of flexible, please check if you can remove the water line from both ends. 1/2” x 1/4” Plastic Wrench The water from a bidet sprays at pressure … These parts can be found on our website: If the entire nozzle assembly has separated from the main bidet body, it cannot be reattached or replaced.Please contact us here for warranty assistance. Once the refund is processed, it will return to your original form of payment within 2-3 business days. Can I install the bidet on my RV toilet? No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. They vary in where the jets are located and the water pressure and temperature options. If the valve is bigger, it is a 15/16” We recommend using disinfectant wipes or spray to wipe down the body of the bidet. The original Cold Water T-Adapter included with your kit is 15/16” x 15/16” x 1/2” This is the same size as 7/8” x 7/8” x 1/2”. What’s the difference between the NEO 110 and NEO 120? The lever is lifted up and pushed down, while the knob is turned to the right and left. Please note this part will need to be installed with a different accompanying hose. Here is the list of parts included with the NEO 110, 120, 180, and 185. If it is the same size, it is a 1/2” NEO 180 Mode Setting Knobs are available here Please contact us for more details on the ASME standards. How do I remove the gap between the seat and the bowl?”. If you need these parts, please contact us here. These parts can be found on our website: 15/16” x 15/16” x 1/2” Cold Water T-Adapter, 2 Circular Adjustment Plates with Rubber Gaskets, 7/8” x 7/8” x 1/2” Metal T-Adapter with Shut-Off Valve. The wash nozzle is the standard nozzle on all our bidets. The lever lifts up and down and the knob turns to the right and left. Unlike the mechanical attachment bidets which are retrofitted to fit underneath the existing toilet seat, electric bidets completely replace the toilet seat and will require an electric outlet near the toilet for installation. Please check the nozzle area of your bidet to ensure that the nozzle cap is intact.The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. No additional parts are required. The water temperature will be the same as the fresh water temperature. We recommend using disinfectant wipes or spray to wipe down the body of the bidet.Select models have a self-cleaning nozzle feature, which can rinse the outside of the nozzle(s) after use. This part can be found on our website: You can adjust the bidet on the toilet bowl to make sure it is positioned properly for use. Additionally, you can try installing our Luxe Bumpers underneath your toilet seat to elevate the seat off of the bidet. To see a model comparison chart of all our bidets, please click here. Can I get another one? This applies to both narrow installation spaces and twisted water supply hoses. If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. Some toilets have outer hinge tabs (see below) which may cause the toilet seat to not rest flat on the bowl. Below are the different features of each category: The Neo 110, Neo 120, Neo 180, and Neo 185 are cold water mechanical attachment bidets that require no electricity. 16 ft Plastic Hose available here. NEO 250 Blue My toilet doesn’t have a tank. 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